In the future, mobile communication users will be able to terminate services through chat counseling without having to make phone calls with counselors, and termination applications will also be possible through mobile apps of the three mobile carriers.
The Korea Communications Commission announced 'Measures to Improve Mobile Communication Service Termination Procedures' including these contents today (26th).
According to the improvement plan, KT and LG Uplus will introduce counselor chat services through their websites and apps to support termination processing not only through existing phone counseling but also through chat.
The inconvenience of some MVNO users whose termination was restricted due to unpaid bills will also be resolved. From now on, it will be possible to settle the next month's bill after termination.
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▶ Original source: https://n.news.naver.com/article/422/0000878720?sid=105
